Legal
Privacy policy | IMWHS, Luton
How we collect, use and protect your personal information.
This policy explains how IM Water Hygiene Specialists Ltd ("we", "us") handles personal information when you use this website or contact us.
Who we are
IM Water Hygiene Specialists Ltd is based in Luton, Bedfordshire. You can contact us at isaac@imwhs.com or 07398 411881.
Information we collect
- Details you give us through our enquiry form, by phone or by email: name, phone number, email address, site postcode and details about your property or enquiry.
- Basic technical information collected automatically when you visit the site, such as browser type and pages visited.
How we use your information
- To respond to your enquiry and arrange site visits and quotes.
- To carry out and manage work you have asked us to do.
- To keep records required for compliance, legal and accounting purposes.
Legal basis
We process your information to take steps at your request before entering into a contract, to perform a contract, to meet legal obligations, and for our legitimate interests in running our business.
Sharing your information
We do not sell your information. We only share it with trusted service providers who help us run our business (such as our customer management system), and where required by law.
How long we keep it
The ScaleSuite/GoHighLevel enquiry form and Google Maps load automatically, without waiting for optional cookie permission. ReputationHub/LeadConnector reviews and chat load only after acceptance. These providers receive browser and connection information when loaded. See our cookie policy for the services covered by your choices and how to withdraw permission for reviews and chat.
We keep your information only as long as needed for the purposes above, including any legal or regulatory record-keeping requirements.
Your rights
Under UK GDPR you can ask to access, correct or delete your information, object to or restrict how we use it, and request a copy of it. Email isaac@imwhs.com to make a request. You can also complain to the Information Commissioner's Office (ico.org.uk).
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Need help managing your water system?
Initial site visits and Legionella quotes are completely free. Tell us about your property to discuss a visit.
- Gas Safe Registered
- £5m public liability
- HSE ACoP L8 compliant risk assessments