Cookie policy | IMWHS, Luton

Necessary storage

We use browser local storage named imwhs-cookie-choice-v1 to remember whether you accept or reject optional cookies. It remains until you change your choice or clear your browser storage. This preference is needed to honour your choice and is not used for advertising.

Automatically loaded external services

The ScaleSuite/GoHighLevel enquiry form and Google Maps load without waiting for your optional cookie choice. Their providers receive your IP address and browser information when they load and may use cookies or similar storage. Details submitted through the form are sent to the form provider to handle your enquiry. Rejecting optional cookies does not block these two services.

Optional external services

ReputationHub/LeadConnector reviews and chat load only after you accept optional cookies. These providers receive your IP address and browser information when their services load and may use cookies or similar storage. Details you submit through chat are sent to the relevant provider to handle your enquiry.

You can reject optional reviews and chat and still browse the website, use the enquiry form and map, call us or email us. There are no separate site-managed advertising cookies in our application code.

Change or withdraw permission

Use Cookie settings in the footer at any time. Rejecting after accepting reloads the page to stop further optional services loading. Existing third-party cookies may need to be removed using your browser settings; we cannot delete cookies held on another provider's domain.

Contact

For questions, contact IM Water Hygiene Specialists Ltd at isaac@imwhs.com. Provider cookie names and retention periods have not been independently verified; this policy should be reviewed when the connected services change.